after seeing 700+ sales of a screen protector on a company with 500k+ feedback on ebay i though it would have been a good buy.
it arrived a day late as they cheated on the postage.
it arrived as a cheap hong kong imitation which didn't even have the main feature i needed, anti-glare.
ok so, no worries right? simple exchange or refund, so i contacted them.
got a reply saying to give them a picture of what i got, fair enough they need to be sure. sent them the picture and explained why it wouldn't work for me.
got a reply after 4 days saying to use and try the product, basically to make me keep it, even though i've asked for an exchange or refund.
this is what i got;
http://img196.imageshack.us/img196/9041/imag0032l.jpgthis is what i was meant to get;
http://img35.imageshack.us/img35/5255/49731679.jpgthis made me mad as all i wanted was the real product or the refund of ~£3, which any company would have fixed me up with by now. so i sent a lengthy email and asked for it to be given to the customer service manager... it wasn't instead i was given a reply asking to provide an image again!!
my messages weren't rude just to the point as i don't like getting mad at the person behind the screen. their messages basically ignored everything i said and asked the same questions, which were already answered.
I don't know how this company is still allowed to operate on ebay when they simply won't give people refunds. they do have 500 negative feedback this month, so it is not just me.
I AM BASICALLY SAYING DON'T GO WITH E-CELL ON EBAY. i am just glad i didn't buy the other things i wanted to at the same time!
